Ring sizing is not an exact science but we as jewellers do our best to get the right fit for you. While everybody’s hands are different, we can use these measurements to help us get the most comfortable fit for your fingers, though it varies for everyone (just like a pair of jeans!)

Please keep in mind that it is perfectly normal to have a ring that will fit perfectly in one season of the year while being small or big in another, as our hands swell and retract with summer heat and winter cold. Likewise, the ring size of your dominant hand will tend to be slightly larger than that of your non-dominant. Variations are perfectly normal.

If you do not know your ring size, you can go in to a local jewellers to get sized in person which is always the best way to get the most reliable size. Alternately, if you already have a ring that fits the finger of choice, you can measure the inner diameter (as seen below) and send through the millimetre measurement to us. 

If you require further assistance, please feel free to get in touch. 

All orders are shipped with registered post. Insurance is not included however, can be purchased for an additional cost.

Ready to ship items aim to ship within 7 working days, while made to order items will ship according to production time listed on the corresponding product page. 

Shipping costs calculated at checkout do not include duties or customs taxes that may be applicable to your destination and are solely the responsibility or the customer. We cannot advise on what these fees may be and recommend checking your local import taxes. Adornments by Tashi are not liable for lost or stolen items, on the occasion that an item has gone missing during shipment, it the responsibility of the customer to contact the relevant shipping company.

If you order multiple items with different production times, your order will ship when your entire order is complete. If you require items to be shipped separately, please contact us at tashi.adornments@gmail.com. *additional shipping fees applicable.

All sales are final on custom and special orders, including resized rings. All purchases are non-refundable and items eligibile for exchange must be intact and in their original condition and packaging (additonal shipping fees apply). If an item shows wear or is deemed to be damaged, we reserve the right to refuse return.

If you receive an item that appears damaged on arrival, please contact us at tashi.adornments@gmail.com within 48hours of receiving, along with your name, proof of purchase, a description of the issue and photos of the damaged item.

Repairs for damage caused by wear or accident are chargeable. We reserve the right to deny any request for return, exchange or repair.

Yes, we can offer alternative metal karats, though not all pieces may necessarily be able to be offered in a different metal entirely. Please get in touch with your enquiry.

Yes! If you would like one our pieces with a different gem or colour palette, please just get in touch via the contact page. Please be aware this may change production time and final cost of the item. 

Yes, We love for you to be able to curate your own style! If you would like to adjust the length of your necklace to better suit your style or wear stacked with other existing necklaces, we are more than happy to adjust according to what you want. Please just get in touch via the contact page here. Please note this may affect the final cost of the item.

Yes! We love to help bring your ideas to life through jewellery. If you have a design or idea in mind, please get in touch via our contact page to see if we can collaborate. Please include as much information as possible on your idea

Don’t stress! Generally if they get a little wet once or twice, or accidentally go in the shower with you, they should be fine. However, it's important to avoid this as much as possible in order to maintain their integrity and colour.