All sales are final on custom and special orders, including resized rings. All purchases are non-refundable and items eligibile for exchange must be intact and in their original condition and packaging (additonal shipping fees apply). If an item shows wear or is deemed to be damaged, we reserve the right to refuse return.
If you receive an item that appears damaged on arrival, please contact us at tashi.adornments@gmail.com within 48hours of receiving, along with your name, proof of purchase, a description of the issue and photos of the damaged item.
Repairs for damage caused by wear or accident are chargeable. We reserve the right to deny any request for return, exchange or repair.
Ring sizing is not an exact science but we as jewellers do our best to get the right fit for you. While everybody’s hands are different, we can use these measurements to help us get the most comfortable fit for your fingers, though it varies for everyone (just like a pair of jeans!)
Please keep in mind that it is perfectly normal to have a ring that will fit perfectly in one season of the year while being small or big in another, as our hands swell and retract with summer heat and winter cold. Likewise, the ring size of your dominant hand will tend to be slightly larger than that of your non-dominant. Variations are perfectly normal.
If you do not know your ring size, you can go in to a local jewellers to get sized in person which is always the best way to get the most reliable size. Alternately, if you already have a ring that fits the finger of choice, you can measure the inner diameter (as seen below) and send through the millimetre measurement to us.
If you require further assistance, please feel free to get in touch.
All orders are shipped with registered post. Insurance is not included however, can be purchased for an additional cost.
Ready to ship items aim to ship within 7 working days, while made to order items will ship according to production time listed on the corresponding product page.
Shipping costs calculated at checkout do not include duties or customs taxes that may be applicable to your destination and are solely the responsibility or the customer. We cannot advise on what these fees may be and recommend checking your local import taxes. Adornments by Tashi are not liable for lost or stolen items, on the occasion that an item has gone missing during shipment, it the responsibility of the customer to contact the relevant shipping company.
If you order multiple items with different production times, your order will ship when your entire order is complete. If you require items to be shipped separately, please contact us at tashi.adornments@gmail.com. *additional shipping fees applicable.
All items are solid gold or sterling silver unless otherwise specified.
Please take care to avoid contact with abrasive surfaces, cosmetics, harsh chemicals or activities where items may likely be knocked or dropped. Most of our pieces can safely be cleaned with a jewellery polishing cloth and/or warm soapy water with a soft-bristled toothbrush for difficult-to-reach areas.
Note that brushed matte finishes naturally fade over time. This is perfectly normal and expected, especially for pieces which receive more wear and tear such as rings and necklaces, particularly when worn next to other jewellery.
Pieces with stones such as malachite or turquoise require a little extra care as these soft stones can scratch, corrode or become damaged more easily. In order to maintain the integrity of these pieces be sure wear and store them with care. Avoid harsh chemicals and detergents as these easily corrode polished surfaces of these softer stones and avoid wearing them during any activities which may cause them to get knocked or come into contact with abrasive surfaces.
Beaded and tasselled pieces must not get wet. Remove before showering, bathing, swimming or any other occasion which may cause them to come into contact with moisture of any kind. These items are intended for special occasion wear and are not suitable for constant, unremoved wear.
It is perfectly normal for silver to change colour and oxidise over time. This is what allows us to create the black detailing and highlighting we see on many silver pieces and one of the wonderful features of creating objects in silver. While this can be applied in a controlled way when creating a piece, it can also occur naturally due to a number of reasons such as environmental, storage conditions or even our skin PH. This can simply be cleaned with a silver polish dip (if it piece does not contain any stones, beads, tassels etc) or jewellery polishing cloth.
This however, also means that purposefully applied oxidation can fade over time with wear. Again, this is a beautiful way to allow your piece to become your own as you wear it.
Considered Design and Craftsmanship.
Precious, semi-precious or perhaps not even precious at all - such as a lustrous, beautifully coloured thread. We love to explore and celebrate the beauty and differences of what jewellery and adornment means both to us and so many different cultures and communities all over the world.
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